Ulta- whole store

ULTA

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3.0

203 reviews
69%
would repurchase
3.2/5
package quality
price range
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    Reviews

    Reviews

    4.0
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    from
    Aque

    16 years ago

    My sense is that Ulta stores are a bit hit or miss depending on the management at each one. I've never had any serious problems at any of them, but the service can vary from being non-existent to...

    About reviewer (40 reviews)

    Age36-43

    SkinSensitive, Fair-Medium, Warm

    HairBrunette, Other, Other

    EyesBrown

    4.0
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    from
    artquest

    16 years ago

    I rather enjoy the store. I used to do makeovers years ago in a salon- hair cut- color -makeup the works.. i THINK that the people that work in salons and cosmetic counters have not been trained to...

    About reviewer (9 reviews)

    Age44-55

    SkinDry, Medium

    HairRed

    EyesBrown

    4.0
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    from
    fatbottmdgrl

    16 years ago

    I have visited my "local" ULTA twice since it has opened. I put local in quotes since I have to travel 1/2 hour to get to it. I haven't had a negative experience, however, I usually go in knowing...

    About reviewer (362 reviews)

    Age44-55

    SkinNormal, Fair, Warm

    HairOther, Straight, Medium

    EyesBlue

    3.0
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    from
    Lexieberry

    16 years ago

    I've never encountered any major problems shopping at Ulta or online at Ulta.com. I will say that their sales associates at the two locations I frequent never know much about most beauty brands. Or...

    About reviewer (177 reviews)

    Age19-24

    SkinCombination, Fair, Not Sure

    HairBrunette, Straight, Fine

    EyesBrown

    1.0
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    from
    melilic

    16 years ago

    Horrible customer service! I will never shop there again. They do not stand behind their products. I had a defective hair tool that I tried to return WITH a receipt two days after purchasing and...

    About reviewer (15 reviews)

    Age30-35

    SkinCombination, Fair

    HairBrunette

    EyesGreen

    1.0
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    from
    dustyjil

    16 years ago

    I am surprised by all the negative reviews. I have to say that my experiences are almost always positive. I've had a few neutral visits, but not a negative one. I have shopped at 5 Ulta's at...

    About reviewer (48 reviews)

    Age44-55

    SkinDry, Fair-Medium, Cool

    HairBlond, Straight, Fine

    EyesGreen

    5.0
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    from
    jilliesmom

    16 years ago

    I am very surprised that there a so many negative reviews of Ulta. The closest Sephora is about 30 minutes away and in a very busy mall so I try to avoid, but the few times I have been there, I...

    About reviewer (4 reviews)

    Age36-43

    SkinVery Dry, Fair-Medium

    HairBlond

    EyesBlue

    2.0
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    from
    dipndotts

    16 years ago

    Reading these reviews reminded me of the ONE time I've been in an Ulta and that one time was a negative experience. I'll admit I don't have much to base my review on, so I can't say too much about...

    About reviewer (39 reviews)

    Age19-24

    SkinOther, Other, Not Sure

    HairOther, Other, Other

    EyesOther

    5.0
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    from
    aprilcatherine

    16 years ago

    I went to my local Ulta on the defensive after reading bad reviews here on MA. I was pleasantly surprised though. It was clean and the SA's were friendly. I feel like I walked out of there with...

    About reviewer (8 reviews)

    Age25-29

    SkinNormal, Medium

    HairBrunette

    EyesBrown

    1.0
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    from
    mc29

    16 years ago

    I am very, very disappointed with Ulta.com. Ordered over the summer and did not receive the free samples. I let it go. Recently ordered Smashbox products thru them because they advertised free...

    About reviewer (2 reviews)

    Age44-55

    SkinVery Dry

    HairBrunette

    EyesBrown

    5.0
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    from
    RoseannaDanna

    16 years ago

    There are two rather large yet distinct Ulta's in my area. One of them is in the 'posh' zip code and it literally has an ethereal feel to it when you walk inside. Ultra modern and clean. It is...

    About reviewer (36 reviews)

    Age36-43

    SkinCombination, Olive, Not Sure

    HairBrunette, Wavy, Fine

    EyesBrown

    3.0
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    from
    cyncord4

    16 years ago

    Unforunatly, the closest Sephora to me is about an hour away, and its a troop if we head out there. So, as of last year this store came around and I thought I was in heavan. But after frequenting...

    About reviewer (124 reviews)

    Age19-24

    SkinCombination, Medium

    HairBrown

    EyesBrown

    4.0
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    from
    kmbirkel

    16 years ago

    I'm intrigued by the negative reviews here; there must be a vast difference in product availability, organization, and customer service between stores. I went into an Ulta for the first time today...

    About reviewer (99 reviews)

    Age19-24

    SkinAcne-prone, Fair, Neutral

    HairBlond, Straight, Fine

    EyesBlue

    2.0
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    from
    Isabella05

    16 years ago

    I want to mention one problem that I haven't read about in previous reviews of Ulta. In my local store, the computers there often are "down", so that I don't get the points earned by my purchases. ...

    About reviewer (21 reviews)

    Age30-35

    SkinCombination, Fair

    HairBrown

    EyesBrown

    4.0
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    from
    thespacecowgirl

    16 years ago

    First and foremost, Ulta's selection is staggering. While they don't have absolutely every brand I would ever want to buy, you really have to give props to a place that carries so many high and...

    About reviewer (470 reviews)

    Age25-29

    SkinSensitive, Fair, Warm

    HairBrunette, Straight, Fine

    EyesGreen

    2.0
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    from
    criss720

    16 years ago

    This is partially a response to some hilarious previous post and also a review. First off, let me say that I've worked in retail for years - maybe not selling makeup, but customer service is...

    About reviewer (21 reviews)

    Age19-24

    SkinAcne-prone, Fair-Medium

    HairBrunette

    EyesBrown

    4.0
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    from
    IdetteB

    16 years ago

    I absolutely LOVE this store...I can stay there for hours! I don't usually go there to buy stuff I can get at Target but I agree with previous posters that they tend to be pricier here. I actually...

    About reviewer (192 reviews)

    Age30-35

    SkinDry, Fair-Medium, Not Sure

    HairBrunette, Other, Other

    EyesHazel

    4.0
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    from
    melesande

    16 years ago

    I absolutely love the concept behind Ulta. High-end and drugstore brand beauty products, salon hair care and nail care, and any other type of beauty accessories you can think of. It's like a...

    About reviewer (20 reviews)

    Age30-35

    SkinSensitive, Fair

    HairBrunette

    EyesBrown

    4.0
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    from
    swtbabykitty87

    16 years ago

    I like shopping at Ulta personally. the reward program is great and they have a lot of pretty good deals! some items are just as cheap as Target and Walmart while some stuff are just a bit more,...

    About reviewer (17 reviews)

    Age19-24

    SkinNormal, Fair-Medium

    HairBrown

    EyesBrown

    4.0
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    from
    genica

    16 years ago

    I think overall Ulta is a nice store. The mix of high and low end products makes shopping convenient. And the sales (esp. BOGOF) they have on some of the low end products are really good. All...

    About reviewer (402 reviews)

    Age19-24

    SkinAcne-prone, Fair, Not Sure

    HairBrunette, Straight, Medium

    EyesGreen

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