Customer Service

LUSH

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3.7

27 reviews
77%
would repurchase
3.3/5
package quality
price range
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    Reviews

    Reviews

    1.0
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    from
    xmelinda

    20 years ago

    I bought some I Should Coco soap while visiting Montreal. It smelled lovely in the store, but when I got home a couple of days later, it smelled like nothing, and the next day it smelled like mud...

    About reviewer (13 reviews)

    Age30-35

    SkinAcne-prone

    HairBrown

    EyesBrown

    5.0
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    from
    Lilstace

    20 years ago

    I have no faults with Lush UK customer service at all. I have only ever had one problem when my delivery did not turn up when it should of done but they refunded me the extra money I had paid for...

    About reviewer (61 reviews)

    AgeUnder 18

    SkinOily

    HairBrown

    EyesBlue

    5.0
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    from
    bellajean

    21 years ago

    I have had great success with Lush's customer service. If I have a problem (most of my items are from the UK) I just email someone at Lush HQ, and it gets taken care of. I have had replacement...

    About reviewer (30 reviews)

    Age30-35

    SkinCombination, Other, Not Sure

    HairBrown, Other, Other

    EyesBrown

    3.0
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    from
    yankeerose

    21 years ago

    I also agree that their customer service is terrible. I e-mailed them numerous times about an issue, and no one ever replied.

    About reviewer (112 reviews)

    Age36-43

    SkinNormal, Fair-Medium

    HairBlond

    EyesOther

    4.0
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    from
    Siren

    22 years ago

    I've had problems with Lush Canada, so I do most of my ordering from the UK or Oz. UK and Oz Lush have wonderful customer service, and their orders get to me much faster. My latest disaster with...

    About reviewer (22 reviews)

    Age30-35

    SkinNormal, Fair

    HairBlond

    EyesGreen

    5.0
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    from
    spanky1118

    22 years ago

    I'm sorry to hear some have had bad experiences with Lush CS. I'm a mailorder customer that has never had any problems with them. Sometimes they throw in an extra item or two for free which is...

    About reviewer (50 reviews)

    Age30-35

    SkinNormal, Other, Not Sure

    HairBrown, Wavy, Medium

    EyesGreen

    1.0
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    from
    marraton

    22 years ago

    They have the WORST customer service! They never respond to emails, they don't send you confirmation emails if you order something (so you never know when your card's been charged), they promise...

    About reviewer (1 reviews)

    Age25-29

    SkinDry

    HairBrown

    EyesBrown

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