Customer Service

LUSH

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3.7

27 reviews
77%
would repurchase
3.3/5
package quality
price range
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    Reviews

    Reviews

    5.0
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    from
    26random5

    11 years ago

    I love all lush products and I go in lush quite frequently and every time I go in the staff are wiling to help and give good honest advice from there own experiences with the products. Some people...

    About reviewer (10 reviews)

    AgeUnder 18

    SkinAcne-prone, Fair-Medium, Not Sure

    HairBrunette, Straight, Coarse

    EyesBlue

    5.0
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    from
    nekkun

    11 years ago

    I'm not a big fan of Lush products and the smell of the store can be overwhelming, but the people who work there are lovely! :D Even when the store's super busy, I'm asked at least once if I need...

    About reviewer (31 reviews)

    Age19-24

    SkinNormal, Fair, Not Sure

    HairOther, Wavy, Fine

    EyesBlue

    2.0
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    from
    jumbojuice

    12 years ago

    I love Lush but the sales people can be so overbearing. Especially when they want you to sign petitions. Blah. It would be nice if they could take a hint but obviously they are trained to not leave...

    About reviewer (133 reviews)

    Age30-35

    SkinOily, Fair, Cool

    HairBrown, Straight, Fine

    EyesBlue

    5.0
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    from
    Gillybby

    13 years ago

    Lush in Canberra is fantastic. The staff approach you fairly quickly to ask if you need help, but gladly back away and resume their previous activities if you tell them no thankyou.

    About reviewer (23 reviews)

    Age19-24

    SkinOily, Fair-Medium, Warm

    HairOther, Wavy, Fine

    EyesHazel

    5.0
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    from
    slippingbeauty

    13 years ago

    I always get the most amazing customer service when I go into LUSH shops. I've been to several different stores in California and the staff is always great. The store closest to me right now is the...

    About reviewer (391 reviews)

    Age30-35

    SkinCombination, Fair, Neutral

    HairRed, Wavy, Medium

    EyesBlue

    5.0
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    from
    Reylena

    14 years ago

    The Staff at Lush Cincinnati is alway great! My boyfriend loves the store as well. Fun products and fun place to shop!!

    About reviewer (25 reviews)

    Age25-29

    SkinVery Dry, Fair

    HairBrunette

    EyesBrown

    1.0
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    from
    scopingforyou

    14 years ago

    ALL CONS FOR ME: Wow... for those who got good customer service from them, good for you. That was not my experience at all. Maybe mine was more unusual. The last of which was me calling to try...

    About reviewer (944 reviews)

    Age36-43

    SkinCombination, Fair, Neutral

    HairBrown, Straight, Fine

    EyesBlue

    4.0
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    from
    enbouton

    14 years ago

    Instore: the staff are always friendly and helpful, but a little too eager to approach me when I'm just trying to browse. I can understand how Lush newbies might need a bit of guidance, but I've...

    About reviewer (6 reviews)

    Age19-24

    SkinCombination, Fair, Cool

    HairBrunette, Wavy, Fine

    EyesBrown

    5.0
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    from
    ItsNayy

    15 years ago

    The Lush in Wellington is fantastic. The girls don't pressure you and they're just so nice. Five Lippies! (-:

    About reviewer (51 reviews)

    AgeUnder 18

    SkinOily, Tan, Not Sure

    HairBrunette, Straight, Fine

    EyesGreen

    5.0
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    from
    flowersfade

    15 years ago

    wonderful customer service! i ordered buffy and strawberry feels forever a few weeks ago and they melted on the truck on the way to me. i had not read the disclaimer on the website about not being...

    About reviewer (182 reviews)

    Age19-24

    SkinNormal, Fair

    HairBrown

    EyesGreen

    5.0
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    from
    leo88

    17 years ago

    The LUSH sales associates are great in center city phila...it is our only Lush store in Philly and they are great!! Very helpful but can be a bit pushy but I'm strong enough to say No...I never...

    About reviewer (32 reviews)

    Age19-24

    SkinDry, Dark

    HairBrown

    EyesBrown

    3.0
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    from
    tuffins

    17 years ago

    I do agree that the LUSH staff stalk you around the store even though it is clear you do not want help. Good thing I don't have a problem with saying 'bug off or I will take my money elsewhere', I...

    About reviewer (234 reviews)

    Age19-24

    SkinDry, Olive, Not Sure

    HairBrunette, Wavy, Coarse

    EyesBrown

    1.0
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    from
    Sage6o4

    17 years ago

    Uhh.. no. The customer service in Lush consists of bitchy and rude girls who act as if they hate me. Doesn't make me want to shop there.

    About reviewer (349 reviews)

    AgeUnder 18

    SkinOily, Olive, Warm

    HairBrunette, Wavy, Coarse

    EyesBrown

    3.0
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    from
    luvthered

    17 years ago

    I find the store customer service to be hit or miss. There's only one LUSH in my area (greater Phoenix) and you have to shop there in the summer because mail order would arrive as one big melted...

    About reviewer (96 reviews)

    Age36-43

    SkinNormal, Fair

    HairRed

    EyesBlue

    5.0
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    from
    steph_mark

    17 years ago

    i was very, very pleased with my lush purchase! my order arrived within two days of being ordered. it's a huge benefit that i live on the west coast, but that means they did not put off processing...

    About reviewer (277 reviews)

    Age19-24

    SkinCombination, Fair

    HairRed

    EyesBlue

    5.0
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    from
    forwardrussia

    18 years ago

    In the main, I love Lush SA. They are helpful and offer advice but know when to leave you alone when you need time to think. No matter how much I spend, I always get some samples, whether it's a...

    About reviewer (11 reviews)

    AgeUnder 18

    SkinCombination

    HairBrunette

    EyesGreen

    2.0
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    from
    karebear0099

    19 years ago

    The people want to help you-- too much! They like stalk you and ask you if you have conditioner to go with your shampoo, or you want lip balm to go with that, etc. And they stand there and talk to...

    About reviewer (116 reviews)

    Age19-24

    SkinSensitive, Fair, Not Sure

    HairBlond, Other, Other

    EyesBlue

    5.0
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    from
    rosieee

    19 years ago

    No matter how much money I spend I never used to get any samples so I started asking for them of specific products...and they always come! Plus I've had them send the wrong products before and they...

    About reviewer (383 reviews)

    Age19-24

    SkinNormal, Other

    HairBrunette

    EyesBlue

    5.0
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    from
    Stephanie2378

    20 years ago

    I have had only the BEST service when dealing with Lush. When I place an order online I recieve it within the week (I live in Canada and only a few blocks from their Metrotown location which could...

    About reviewer (17 reviews)

    Age25-29

    SkinCombination

    HairBrown

    EyesGreen

    1.0
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    from
    parkbench28

    20 years ago

    Grr. Dealing with Lush Canada is horrible. If I had only known! I ordered at the beginning of December, and my order still isn't here! When I email them, I get rude replies that restates a policy...

    About reviewer (50 reviews)

    Age30-35

    SkinCombination, Fair-Medium, Not Sure

    HairBrown, Wavy, Other

    EyesBrown

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