customer service

Name: Paula's Choice customer service
Brand: Paula's Choice
Rating: 4 (19 reviews)

Paula's Choice

4.0

19 reviews

89%

would repurchase

3.8/5

package quality

price range

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Reviews

3.0

from

oubliette

8 years ago

Beware! It is impossible to change or cancel a Paula's Choice order once it has been made, at least in Europe. I realised in my last order that I had mistakenly ordered the wrong product, which is...

About reviewer (336 reviews)

Age36-43

SkinOily, Fair-Medium, Warm

HairBrunette, Straight, Fine

EyesBrown

5.0

from

Kirbyness

9 years ago

I can only rave about Paula's Choice customer service in the UK. I've ordered a few products from them over the years (BHA 1% gel, BHA 2% liquid & the skin recovery moisturiser) and unfortunately...

About reviewer (33 reviews)

Age25-29

SkinSensitive, Fair, Warm

HairBrunette, Wavy, Medium

EyesHazel

1.0

from

smartbella

10 years ago

I felt a little compelled to write something in here, since I didn't even know someone added the customer service. I actually have never received this outstanding service everyone raves about. I...

About reviewer (5 reviews)

Age36-43

SkinNormal, Fair, Neutral

HairBrunette, Other, Fine

EyesBlue

5.0

from

luckypenny68

11 years ago

If you are considering ordering something from Paula's Choice I am here to testify that it was a pleasure to do business with them and their customer service is incredible. I started ordering some...

About reviewer (81 reviews)

Age44-55

SkinCombination, Olive, Cool

HairBrown, Wavy, Medium

EyesBrown

5.0

from

Biioniic

11 years ago

I don't know about the product, but I sure do love the delivery! Arrive earlier than expected! Other companies should follow the same suit!

About reviewer (72 reviews)

AgeUnder 18

SkinAcne-prone, Medium Brown, Not Sure

HairBlack, Other, Other

EyesBrown

5.0

from

Emibim

11 years ago

I've just begun using PC products as of a week ago and the gradual results and changes in my skin have been wonderful thus far! I had ordered the Skin Balancing system along with a sample of the...

About reviewer (1 reviews)

Age25-29

SkinCombination, Fair-Medium

HairBlond

EyesBlue

4.0

from

nikki2212

11 years ago

I had a problem with a tube of the skin balancing mask randomly popping open at the seam one day. I was wary to contact them as i'd never seen a product do this before and assumed it would be too...

About reviewer (29 reviews)

Age19-24

SkinCombination, Fair, Warm

HairBlond, Wavy, Fine

EyesBlue

5.0

from

hpunkinway

13 years ago

Amazingly good customer service. One product did not agree with me, and I gave it away (Retin-A is too strong for me). Customer service attended to me when I simply wrote about my experience on the...

About reviewer (86 reviews)

Age36-43

SkinOther

HairOther

EyesOther

3.0

from

agibeault

14 years ago

Ugh........I have to return some of my products and I notice they don't cover shipping charges for returns...so basically, I will have to pay another 20 bucks just to return the item!!

About reviewer (248 reviews)

Age25-29

SkinSensitive, Olive, Neutral

HairBrunette, Wavy, Medium

EyesBrown

5.0

from

basmah

15 years ago

I am more than pleased with the Paula's Choice customer service. Please note that I am reviewing the EU/ Dutch customer service. I have always received my orders very promptly, one or two days...

About reviewer (107 reviews)

Age19-24

SkinCombination, Fair, Cool

HairBrunette, Straight, Other

EyesBrown

5.0

from

Kathig

15 years ago

I'm in Canada and am usually hesitant to order stuff from the U.S. Since Paula's Choice had a free shipping deal that included Canada I decided to try it. I am very impressed with both their...

About reviewer (1 reviews)

Age44-55

SkinAcne-prone

HairBrunette

EyesGreen

5.0

from

Beautiful_Day

16 years ago

I have never had a problem with an order from Paula's Choice and I have been ordering from them for about 2 years now. I believe that they changed their shipping methods a while back because the...

About reviewer (7 reviews)

Age19-24

SkinCombination, Fair-Medium, Not Sure

HairBrown, Curly, Medium

EyesGreen

5.0

from

JayLammMD

16 years ago

I'm a little surprised at some of the reviews I'm reading here. PC customer service has to be one of the best that I've ever used. I've never had an order confused or wrong. I've always received...

About reviewer (64 reviews)

Age44-55

SkinNormal, Medium

HairBrunette

EyesOther

4.0

from

jann8

17 years ago

Well, it appears that Paula's Choice FINALLY has improved their LONG DELAY in shipping ordered products. I had ordered from Andy Tauer Fragrance in Switzerland and the fragrance arrived before...

About reviewer (105 reviews)

Age44-55

SkinOther

HairOther

EyesOther

3.0

from

Bliss149

18 years ago

I always use the website but the shipping is as slow as MO-LASSES. Takes about 2 weeks to get an order. I get stuff from Amazon on regular shipping in like 3 days.

About reviewer (11 reviews)

Age44-55

SkinNormal, Fair, Not Sure

HairRed, Straight, Fine

EyesGreen

4.0

from

ocicat

18 years ago

i call up Paula's in Australia and they've always been very friendly & helpful. It feels like they're a small company because the service is personal and friendly, and there are no machines to take...

About reviewer (77 reviews)

Age19-24

SkinNormal, Fair-Medium

HairBlack

EyesBlack

2.0

from

SavvyChic

19 years ago

I've had a lot of bad costomer service. I never got samples requested, so I ended up buying the full size since there is a money back guarantee. WRONG! NOT if you send enough back. I sent a lot of...

About reviewer (272 reviews)

Age36-43

SkinCombination, Fair-Medium, Warm

HairBrunette, Wavy, Medium

EyesBrown

5.0

from

aussiegal1au

19 years ago

I must say, the grils at Paula's Choice Australia are fantastic. Have rung many times for advise and just stupid questions and they have been great. I live 5 minutes from their premises and always...

About reviewer (22 reviews)

Age36-43

SkinDry

HairOther

EyesBlue

2.0

from

lovermac

19 years ago

Wow the girls at Paula's have gone the extra mile for me. I know purchasing products through the mail is a pain, but the customer service that I have received has been excellent. They definately...

About reviewer (253 reviews)

Age36-43

SkinCombination, Other

HairBrown

EyesBlue