Customer Service

Sephora Collection

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2.5

12 reviews
50%
would repurchase
2.8/5
package quality
price range
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    Reviews

    Reviews

    4.0
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    from
    spaflam

    7 years ago

    I have only had to deal with Customer service once in the past over 2 decades of shopping there and everything was fine. I needed to return a product and was issues a refund (full refund - not...

    About reviewer (2549 reviews)

    Age44-55

    SkinDry, Fair, Cool

    HairBrown, Wavy, Fine

    EyesGreen

    5.0
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    from
    hollyc01

    7 years ago

    I have to write a review to counter all the negative comments here. I’ve had nothing but wonderful experience at Sephora. Given the magnitude of products and brands they sell, I think they are...

    About reviewer (217 reviews)

    Age36-43

    SkinVery Dry, Fair-Medium, Neutral

    HairBrunette, Wavy, Fine

    EyesBrown

    2.0
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    from
    laurad711

    7 years ago

    As a long-time Sephora customer (since they opened their first San Francisco store in, I believe, 1998), I've been so disappointed recently! First, I got an online order without the free samples. ...

    About reviewer (4 reviews)

    Age44-55

    SkinVery Dry

    HairBrunette

    EyesBrown

    2.0
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    from
    hydra101

    8 years ago

    Yes I have found the same thing especially looking up Brands. I was able to finally look up certain Brands today, but it's very sensitive and kind of jumpy. There have been times I have just shut...

    About reviewer (39 reviews)

    Age44-55

    SkinDry, Fair-Medium, Not Sure

    HairBlond, Other, Other

    EyesHazel

    1.0
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    from
    perfumejunky

    8 years ago

    I recently accessed the website to find it has "changed." What the F, sorry but the supposed upgrade to the site is horrid. I can no longer access a product brand, which is or was my favorite way...

    About reviewer (39 reviews)

    Age56 & Over

    SkinCombination, Fair-Medium, Cool

    HairGrey, Straight, Fine

    EyesGreen

    3.0
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    from
    mariella99

    8 years ago

    I am writing this "review" more to find out if others are having problems with the "new" Sephora website. They "upgraded" it last week and, so far, at least trying to access it on a computer, the...

    About reviewer (1747 reviews)

    Age44-55

    SkinDry, Fair, Cool

    HairBrown, Wavy, Coarse

    EyesBrown

    1.0
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    from
    jenniluvmakeup

    8 years ago

    I'm a VIB Rouge so I have access to the exclusive concierge line. I thought they were supposed to be able to help me by describing products that are online only or that aren't carried in my local...

    About reviewer (74 reviews)

    Age36-43

    SkinSensitive, Medium

    HairBlond

    EyesBlue

    1.0
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    from
    raven4575

    8 years ago

    I ended up spending 2 days online begging their customer support team to help me add points from a receipt. I was a first time customer and it was my last time. I would either be given the wrong...

    About reviewer (14 reviews)

    Age36-43

    SkinSensitive, Fair-Medium

    HairBlond

    EyesBlue

    2.0
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    from
    OnlyLuxe

    9 years ago

    I've actually been thinking a lot about how I'm very disenchanted with Sephora lately and figured I'd throw in my two cents. This is long winded... I've been a loyal customer for years and VIB...

    About reviewer (43 reviews)

    Age25-29

    SkinCombination, Fair, Neutral

    HairBlond, Curly, Coarse

    EyesBlue

    3.0
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    from
    SorceressOfTheDark

    11 years ago

    Interesting to see Sephora Customer Service as a reviewable. Although I shop there often enough, after all, who doesn't if you use cosmetics, I find the customer service to be lacking in many...

    About reviewer (369 reviews)

    Age56 & Over

    SkinDry, Fair, Cool

    HairBlond, Straight, Fine

    EyesBlue

    2.0
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    from
    yyyyyyyy

    14 years ago

    eh, i think it's weak at least at the JCPENNEYS location one closest to me. they seem to be doing their own make-up or not around whenever i go in. one time i went in and asked an associate for...

    About reviewer (3 reviews)

    Age19-24

    SkinSensitive, Fair-Medium

    HairBlond

    EyesBlue

    4.0
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    from
    scopingforyou

    14 years ago

    PROS: I've never had a bad experience yet. Although, I would say that the customer service via the phone has been even better than in-store customer service with SA's, managers, etc. The phone...

    About reviewer (944 reviews)

    Age36-43

    SkinCombination, Fair, Neutral

    HairBrown, Straight, Fine

    EyesBlue

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